Privacy Policy — Providers & Homemakers

1. Who we are

Providers & Homemakers LLC (“we,” “us,” or “our”) is a Texas limited liability company that operates the Providers & Homemakers mobile app (the “App”) and the website at providersandhomemakers.com (the “Website”). This policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to the App and the Website.

The App is for adults 18 and older in the United States. For questions or requests, email support@providersandhomemakers.com or write to us at the following address:

Providers & Homemakers LLC
5900 Balcones Drive
#33672
Austin, TX 78731

2. Information we collect

Information you give us

• Account details: your phone number, which we use to verify your account. If you sign in with Google or Apple, we receive the identifier and email address (or Apple’s private relay address) that service provides.
• Profile details: your name, date of birth (to confirm you are 18 or older and to show your age), gender, bio, photos, and city. You may also provide family and lifestyle details, such as whether you have children, whether you want more children, religion, and alcohol and smoking habits, occupation, and education.
• Preferences: the age range, distance, and gender you are looking for, and your preferences about a partner’s children and lifestyle.
• Activity and messages: your likes, passes, and premium likes; your matches; the messages you send; and the people you block.
• Reports and support: if you report someone or contact support, we collect the details you provide, including who you are reporting, the reason, and any description.
• Website waitlist: if you join the waitlist, your email address.

Location

With your permission, the App uses your device’s location to show you nearby members. We ask for approximate location only where your device allows it, because the App does not need your precise position. We store your coordinates and a derived location code on our servers and use them to find and rank members for you. Other members do not see your coordinates. They see the city you choose and a rounded distance. Location is collected during the registration process and while using the app.

Information collected automatically

• Device and technical data: device type, operating system, app version, IP address, and diagnostic logs from our infrastructure providers.
• Push notification token: a code that lets us send notifications to your device.
• Usage analytics: screens viewed and in-app actions, collected through Google Analytics for Firebase.
• Website analytics: when you visit this website, Vercel Web Analytics collects aggregate, non-identifying page-view data (such as pages visited and approximate location derived from IP address) to help us understand site traffic. It does not use cookies or track you across other websites.

Purchases

Payments are processed by Apple or Google. We do not receive your card number. We receive confirmation of your subscription status through RevenueCat.

3. How we use information

We use personal information to:

• create and verify your account and confirm you are 18 or older;
• run the App, including showing you profiles and suggestions, recording likes and passes, creating matches, and delivering messages;
• rank who you see using automated factors, such as your stated preferences, recent activity, and distance. These rankings do not make legal or similarly significant decisions about you;
• send notifications, which you can turn on or off by category in Settings. Notification text is intentionally generic and does not show message content;
• keep members safe, including enforcing our Terms, reviewing reports, applying limits that prevent abuse, and automatically screening uploaded photos for explicit content using Google Cloud Vision SafeSearch;
• provide subscriptions and premium features;
• respond to your requests, send service messages, and send launch updates to people on the waitlist;
• maintain, secure, and improve the App using analytics; and
• comply with legal obligations.

Curated introductions: our staff may review profile information to suggest potential matches to members.

We do not use your information for third-party advertising.

4. How we share information

• Other members. Your profile, such as your name, age, photos, bio, city, rounded distance, and the family and lifestyle details you add, is visible to other members as the App describes. After a match, the two of you can message each other.
• Service providers. We use companies that process data on our behalf under their own terms and privacy commitments: Google (Firebase sign-in, SMS verification, database, photo storage, and server functions, analytics, and photo screening); Apple and Google (sign-in, push notification delivery, and payments); Expo (push notification delivery); Resend (email delivery for internal safety alerts and, later, service emails); RevenueCat (subscription management); and Vercel (website hosting).
• Legal and safety. We may disclose information to respond to legal process, to investigate violations of our Terms, or when we believe disclosure is needed to protect someone’s safety or our rights.
• Business changes. If we are involved in a merger, acquisition, or sale of assets, information may be transferred. We will tell you if your information becomes subject to a different policy.
• With your consent or at your direction.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

5. Messages

Messages are stored on our servers so you can read them across sessions. They are encrypted in transit and at rest by our infrastructure provider, but they are not end-to-end encrypted. That means the messages could technically be accessed by us or by our hosting provider. We do not read messages as a matter of routine. We may access messages when needed to investigate a report or safety concern, enforce our Terms, comply with law, or secure the service.

If you block someone, or they block you, neither of you can read the earlier conversation in the App.

6. Sensitive information

Some details you choose to share, such as religion, family plans, lifestyle, and your location, can be sensitive. We use these details to operate the App, for example to show your profile as you direct and to suggest compatible members. We do not sell them or use them for advertising. By providing them you consent to this use. You can edit or remove most details in the App at any time.

7. Photos

Photos you upload are stored in our cloud storage and shown to other members according to the App’s features. Uploaded photos are automatically screened for explicit content. We do not use facial recognition or collect face geometry.

8. How long we keep information

• Active accounts: we keep your information while your account is active.
• Deleted accounts: when you delete your account in Settings, we delete your profile, photos, messages, matches, likes, passes, and notification tokens within 7 days.
• Safety records: reports and related safety records may be kept for 1 year after deletion to protect members and comply with law.
• Waitlist emails: until launch updates are complete or you ask us to remove you.
• Backups and legal holds may delay deletion.

9. Your choices and rights

You can view and edit your profile, delete your account, manage notification categories, and change location permission in the App or your device settings. You can unsubscribe from emails using the link in them.

Depending on where you live, you may have the right to know what personal information we hold, to access and correct it, to delete it, to receive a copy, and to appeal a decision about your request. We offer these rights to all members. We do not sell personal information or use it for targeted advertising. To make a request, email support@providersandhomemakers.com. We may need to verify your identity, and we aim to respond within 7 days. If we deny a request, you can appeal by replying to our response with the word “appeal.” We will not discriminate against you for exercising these rights.

10. Security

We use reasonable safeguards, including access controls on our database and storage, limits that slow abuse, and encryption in transit and at rest through our infrastructure providers. No system is perfectly secure, and we cannot guarantee absolute security. If a breach affects you, we will notify you as the law requires.

11. Children

The App is only for people 18 and older. We check date of birth during setup and do not knowingly collect information from anyone under 18. If you believe a minor is using the App, tell us at support@providersandhomemakers.com and we will review the user's profile and remove the account if the user is under 18 or appears under 18 based on their account information.

12. Use in the United States

Our services are intended for use in the United States, and information is processed and stored in the United States. If you access the services from elsewhere, you understand your information will be processed in the United States.

13. Changes to this policy

We may update this policy. We will post the new version with a new effective date and, for material changes, notify you in the App or by email.

14. Contact us at:

Email Address: support@providersandhomemakers.com

Mailing Address:

Providers & Homemakers LLC
5900 Balcones Drive
#33672
Austin, TX 78731